Depends which side of the post you are on with these. We complained about one of their tenants who is constantly banging, letting her dog mess all over our garden, parking right up against our car door, and keep walking across our garden and pointlessly stood outside our house being a nuisance. They wouldn't take our word for it so they asked for proof, we sent them proof (videos/pictures etc) and they did nothing apart from make the whole situation worse. They took their tenants word over ours regardless that we had CCTV and proved otherwise, the tenant is mentally ill and we have requested help from everybody we have spoke to to help her, nobody is interested the estate agents did nothing but waste our time and lead us on, this is now worse than ever. So I suppose if you're going to cause trouble as a tenant, maybe choose these as they will turn a blind eye, but if you want a respectable estate agents maybe look elsewhere as these are nor use nor ornament.