This is a very painful review to write, as the staff were very friendly throughout the entire process. On the plus side they offer great services such as the 3d virtual tour of the house. However after 6 months of trying to sell our house they failed to do so. Whilst the estate agent we then swapped to managed to sell it to the first people who viewed it. It probably started with an unrealistic valuation. We then got pushed to accept an offer from a couple who had previously pulled out of purchasing a house. That should have been our first clue. This was despite more viewings being booked in. The potential buyer then messed us about, reducing their offer straight away after having accepted it. This should have been our second clue. Finally just before completion they pulled out, having wasted our time and money spent on solicitors. We then stuck with Verity Frearson for several months, not getting an offer despite almost daily viewings and many price reductions. I stayed home during one of these viewings and realised the estate agent showing the people around our house, knew very little about our property and stated a few things that were wrong. This gave us the impression that if they don't manage to sell a property straight away or it is of very high value, they simply lose interest