Our family had very poor service from the lettings dept at this Estate Agency, In our opinion it is is unfit for purpose. They claim to be “No 1” but No 1 at What? and who decided they were No 1? maybe No 1 for poor service ! They promised our relative they would look after the property if we chose them to let the property out and to also opt for the “fully managed option” at additional charge but their care of the property and regular inspections on our behalf as landlords were just amateurish in the extreme and inept. This is not the estate agency that it once was. ! Our family will have nothing to do with them ever again, using this company cost us and lost us a lot of money! Beware of this company!