I think they do not care about the landlords and think only about their own interests and the commission to get from people. I offered them extra money more than they added on their advertisement and to pay the whole tenancy agreement for house in Tithelands, Harlow. I have no problems no ccj and I have high income (full time permanent) and high credit score but the woman who answered the phone just turned me away and rejected the offer without even bothering to take my details. I am sure the landlord of this property will not be happy to know this, and I was very upset with such poor customer service and wasting my time calling them.