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HomeSmart Lettings Runcorn

A selection of reviews/testimonials by highest rating
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1.00 /5

I drove over 120 miles to view a property this afternoon only for the letting agency to tell me that someone else has placed an application on the home I was viewing, even though they told me they had received 0 applications only 3 days ago. They could have pre warned me that they had received applications so I could have saved time and effort going to view. Absolute terrible customer service, avoid this letting agency!

Reply from agent

Hi Adam, I can understand your frustration. Until an application has been accepted on a property, we continue with viewings. Once an application has been accepted, no further viewings are carried out. When you viewed the house, no applications had been accepted, although there were partial applications that had been submitted. We do not stop viewings with only a partial application as often the applicants may not send in everything we require so cannot proceed anyway. I am sorry if you feel your journey was wasted, no full application had been received or accepted at the time of your viewing

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60A High Street Runcorn, RUNCORN, Halton, WA7 1AW, UK, WA7

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