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HomeSmart Lettings Runcorn

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

These don't even deserve 1 star. Survived in the property I rented out for 9 months. They said write a list of potential improvements that needed doing... so I written: lights need fixing in bathroom... cracks in wall... no heating so can radiator be fixed... etc Months went by... I get an inspection to ensure I'm keeping the place tidy... at this point there is mould growing on the wall... I get blamed for this with the reason of condensation from window and because I have a kettle (actual words spoken from the property manager here). So I involve environmental health... months later I finally get a radiator... its now been fitted for 1 month and they said to report if the mould improves etc... no it doesn't improve and it takes over 2 hours to get the room to a warm temperature. It's actually warmer to sit in my car outside the property. And still... after a month of the radiator being replaced I have to live in a flat with holes in the wall from the previous radiator... the walls are literally dripping wet of a night time... but these property managers do not care as long as you pay your rent

Reply from agent

Hi Adam, I am sorry you have not been happy with your experience. We have taken on board your feedback and are always trying to improve. Best regards Helen

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60A High Street Runcorn, RUNCORN, Halton, WA7 1AW, UK, WA7

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