Absolutely horrendous service since my private landlord switch the management. We are privately renting and our house used to be under private management and things were absolutely perfect. But since the landlord switched to HomeSmart, everything has gone downhill from bad to worst. I have had my fair share of rude agent on the phone, never follow up on repairs, shout on you when you call, never let you place a word and etc. Today was a tip of the iceberg. Before I give few details of today incident, let me say few other things. Since switching to this company, I always have to call to follow up a repair, they do not bother at all, to message, mail or call to let you know what's happening not matter how many times you calls... Nobody has actually ever come down to see the house, no one made the effort to do so, anyway... I am heavily pregnant, in my 3rd trimester with 2 Little ones at home 5 & 3, yesterday 7/7/2023 the kitchen sink stopped working, meaning water stopped draining all of a sudden, on their reporting system because of all these factors, I should be priority. Few hours after completing the report, I had to call and spoke to Colin who is in charge of my house, he was very polite, suggested things I could do to fix it and I explained to him that I already know & have tried but no luck, then he added that he will chase with the landlord and get back to me, but did not do so (I suppose he was not able to get hold of the landlord). Today Saturday 8/7/2023, I took matter in hand and ask husband to let's try and fix, we had everything possible at home to unclog sink, husband emptied pipes, cleaned it, we use Mr MUSCLE , but nothing worked. So I Called HomeSmart to find out what's going, the person called Samina to whom I spoke to about my issue was so RUDE, to the point I was shocked, and I could not contempt anymore my anger against the management of this agency. After forcibly trying to explain the situation which first of all she was not even willing to hear me out till the end, I had to force for her to listen, just to listen to my inquiry. I was calm , compose and distress and just wanted some kind of follow up. She asked me: do you any other sinks in the house? I said only one kitchen, and that's all, so unable to cook or wash dishes as I do not have dishwasher in this house. She followed up by saying but don't you have toilet sink? I ask her do you mean my shower room sink upstairs? she continue by saying YES, and that's okay because I can use that in the meantime... Her answer bothered me as I was not sure I heard properly the first time, so I repeated, so do you mean I should carry all my vegetables upstairs , cooking stuffs upstairs to wash in the toilet sink and come down to cook in my condition ? and she answered YES. So basically, as heavily pregnant as I am I should carry all my loads upstairs to wash it then come down cook?? I had no words left in my mouth than I should definitely report this girl... I managed to find a way to wash my dishes by using a larger pot . washing them in the pot, throw water outside and rinse it, anyway somehow, but I have not been able to cook, because in my condition I am struggling to stay standing for long, thank God for a very helpful husband... This is even to say I can't recommend them, I have been living in this house for 4 years now and never ever had an issue when it was privately manage, the landlord never had any issued with us because rent is always on time (direct debit0, I have made so many beautiful repairs in this house with my own money which will definitely increase the house value when we go up, etc... But since Homesmart took over its like a little nightmare... They are so rude... The only reason I even put one star was because I could not put zero but also because of the new guy managing our house called Colin, very polite and courteous...