Hi Richard, I am sorry to hear you were not happy with our service. Unfortunately houses are going under reference really quickly and we are receiving several applications for each property. We do carry on with viewings until an application has been accepted. We try our best to communicate promptly with prospective tenants about their application. I am sorry that you called us before we had chance to let you know that an application had been accepted. I have listened back to the call, and it sounded like the call had disconnected due to poor phone signal? In this case a call back would have been appropriate and I have raised this with the member of staff you spoke to. Please accept my apologies. Best regards Helen