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HomeSmart Lettings Runcorn

A selection of reviews/testimonials by highest rating
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1.00 /5

Yesterday, I visited a property and promptly submitted my letter of interest via the online form an hour after the viewing. Despite not receiving any email acknowledgement, I didn't dwell on it at the time. Today, I decided to call the office to confirm the receipt of my application, only to be informed that the property has already been taken. When I inquired about the lack of communication with applicants, the woman abruptly hung up, which I found to be highly unprofessional and displaying poor etiquette. I strongly advise avoiding this place.

Reply from agent

Hi Richard, I am sorry to hear you were not happy with our service. Unfortunately houses are going under reference really quickly and we are receiving several applications for each property. We do carry on with viewings until an application has been accepted. We try our best to communicate promptly with prospective tenants about their application. I am sorry that you called us before we had chance to let you know that an application had been accepted. I have listened back to the call, and it sounded like the call had disconnected due to poor phone signal? In this case a call back would have been appropriate and I have raised this with the member of staff you spoke to. Please accept my apologies. Best regards Helen

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60A High Street Runcorn, RUNCORN, Halton, WA7 1AW, UK, WA7

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