Booked a house valuation. Half an hour before the valuation, I get a call that the valuator is running late by half an hour. I agreed to wait. Half an hour later she's nowhere to be seen, just rings me to say she got stuck with the previous client who needed extra support and would be with me in a few minutes. Thanks for telling me I'm less important than the previous client or that you can't plan your time. I say I can wait at most 15 minutes, she says she'll be there before that, valuation should last 15 minutes tops. So I should be content with whatever you can squeeze out of your busy schedule for me. Fifteen minutes later, as I walk out through the door, she's there. By which point I can no longer stay, I've wasted an hour waiting and what was supposed to be a free valuation ended up costing me as if I don't work I don't get paid.