Thank you for your post, Mrs Ghirardani of which your version of events has been duly noted. Can I ask Is this is a case of you not getting what you wanted and blaming the agent? However moving on, there are several items you mentioned in your email, that I feel, need to be addressed. You have used words such as and I quote "FLEECING & MALPRACTICE". I TAKE EXCEPTION TO THIS and you are quite wrong to say it! You have said that the property, upon your second visit, needed a whole new heating system and we had decided not to mention this to you. Why would we when the format of heating system (a warm air central heating system) was clearly shown on the property details (as you have confirmed) and in working order. Not only that but this was discussed at your first viewing and again by us with your husband before your second viewing took place. I KNOW because it was me who spoke to him, so can I please ask what did we forget to mention? You agreed to buy this property and the price was set which was below the guide price of that time. Upon a second viewing you decided on Monday at 07.27am, by email and not by phone, to withdraw from the purchase which of course is your right and always should be. I had a discussion with the vendor letting him know that you had withdrawn from the sale and we both agreed it was better at this stage than several weeks or months later. He was and is STILL adamant that he was only willing to accept the figure he agreed with you. I did suggest that we change the price to OIEO £375,000, I must admit I am unsure as to why you feel this is not something the vendor could do. If you check the property portals, we always market our clients’ properties with the phrase OFFERS IN EXCESS OF £375,000 not just at £375,000. As you had decided not to buy the property, I felt that this may generate more interest in order to achieve at least the figure YOU AGREED TO PAY. So please don't say we look to fleece buyers and say the way we work is “malpractice” because it is not. I appreciate that the current market is extremely difficult for buyers, and we do sympathise, but we are employed by our Vendors to achieve the best we can for them as long it is done in an ethical way - and it is. We do not force buyers to increase their offers, if they wish to, they will if they don’t want to, they won’t. Your posting is quite within your rights, but your version of events is not the truth, only your interpretation............remember you withdrew from the sale! Finally, here are the details for The Property Ombudsman which we are proud to be members of and if you wish to write to them. I am confident we will be vindicated by them - The Property Omsbudman, 45 Milford Street, Salisbury SP1 2BP