My experience with Stevens & Carter has been better than with most estate agents, and I have dealt with many. They were generally prompt at dealing with requests and emails and sent through memorandums of sale quickly and efficiently. They also were quick to mark the property as "sold stc" after our offer was accepted, which has not been my experience with other agents. My only negative is to say that on the day of completion I needed some help with the house as electricity had been turned off, and was rather unhelpfully told that possibly this had been cut off with the electricity company, so I should call them. This shocked me as obviously I would not have been able to get it turned on within a day, and this should not have happened without our knowledge, also trying to speak to an actual human was near impossible. Eventually I worked out for myself what had happened, but it would have been helpful if they had been happy to ask the vendors; I know we had a lot of questions, but I was assured (by several different staff) that some of them would be answered at completion e.g. combinations for key safes (I still am unable to open these). I would like to say that they did pass on most of my questions quickly to the vendors, and come back to me quickly, so generally they are very good; perhaps this was just a one off lapse of judgment comment, but is why I have only given 4 stars instead of 5.