I've waited 8 months to put this review up as I didn't want to just do it out of anger at the way we were treated and lack of professionalism. We were in the process of buying our forever home and, although not initially planned, put our current home on the market with Stevens and Carter as they were the agents for the property we were buying. The seller was aware of our situation changing and advised they were happy to continue while we waited for our property to be sold and at their request we instructed the land checks etc to be carried out with our solicitor to show we were serious buyers. We were on the market within a week and had 1 day of 7/8 viewings. We were in negotiations and had just accepted an offer a couple of days after the viewings when we were advised the seller of the house we were buying wanted to put it back on the market that weekend to see if they could get more money for it. Stevens and Carter had told them whilst updating them on our viewings that during negotiations we were "quibbling over £5000" so they didn't feel we really wanted their property, this was despite us spending out almost £500 on the solicitor doing the checks they had requested only the previous week. When asked why the seller was advised of the negotiation amounts and price, we were informed that they had a duty to the seller to disclose such information. If we had been on the market with a different agent, all they would have been told is that we were in negotiations with no figures disclosed. This was private information which we had previously advised we did not want disclosing. Stevens and Carter relisted the property and got the higher price (and commission) the sender was wanting - who by the way refused to refund us the cost of the searches they requested we do, showing exactly the kind of people they are. They also kept us dangling that they may still sell to us which the agent seemed to think was reasonable for them to do! As our purchase fell through we pulled out of our sale so as to not mess our buyer around as we had been looking for a suitable property for a number of years and did not feel it was fair on them or want to feel rushed into settling for another property. We did complain to the property ombudsman and had made Stevens and Carter aware of this. It was followed up on, but, surprise, all phone recordings hadn't been kept, so there was no evidence although the complaint will have been kept on file which is something. We would never buy or sell through them again due to our experience, and a number of people have advised me the same due to negative experiences with them. We have avoided looking at some properties listed with them because of seeing they are the agent on rightmove, which is a shame as we are still looking for another property. On a positive note Sam Townsend was always very professional & helpful but someone else in the team got involved and that was that. Too much information was disclosed and once the seller decided they wanted more money Stevens and Carter were not really interested in helping us resolve the situation. I'm sure they'll come on here and say different though. Previously, we have always used Crane and Co when selling our house and will do again in the future. Our position did change as clearly stated in my review and this was disclosed as soon as we were aware to the seller. The issue, and main point of complaint, was the over disclosure of information.