We are very grateful to Sam and the team for valuing our house even though we made him aware that we are not going on the market just yet. There was no pressure to give them a time scale of when we might be ready to start the process and it was left as, we will contact them when we are ready. I know from previous experience that other agents can be very pushy when it comes to this because they just want to get the property on their books straight away. Not at Stevens & Carter's, they are happy to wait for us and to me that is exceptional customer service.