As a buyer we got the unfortunate news from our surveyor that there was an immediate very large expense awaiting us on completion of our purchase, something not having been made even a slight bit apparent by the description of the property or the agents. While I understand the aim is to sell the property, honesty would have saved everyone a great amount of time and upset. Ongoing maintenance for an older property is an absolute given, something we had taken into account. (Even though the agent felt it necessary to tell us he had assumed oherwise). However the cost and work required was far far from doable and we had to step away. The response from the Agent was utterly distasteful and completely unprofessional. I'd suggest keeping your sarcastic comments to yourself rather than in formal communications. To put it bluntly I have seen other properties under this agency and purely due to the handling of this I will not entertain any property advertised with them. While one agent was brilliant the other that we had the 'pleasure' of dealing with was far from it. As this being a common part of purchasing and selling properties its clear the impression from this agency is that they couldn't give a rats arse about the people involved, its just about the commission they will make. I hope the sellers of the property we had thought would be our forever home will get a new buyer and all move quickly, but if the agency aren't going to let people know that there is a huge expense awaiting them as soon as the purchase is made the sellers will be in for a lot of heart ache!NegativeProfessionalism

You can only call so many times to arrange a viewing on a property that has been on the market since Last August! Despite promises I’m still waiting for a call back, and a viewing! �