From the initial enquiry to the completion of sale Taylors Halesowen were simply amazing! Being new to the whole moving house thing we decided to get three estate agents to value our property and see who seemed to be the most professional and helpful with regards to the process and what was involved. It was a 'no brainer' when Mark Taylor came to see us, he was an instantly likeable guy and made us feel comfortable with him and what Taylors would offer us, so we had him back to take photos and put the house on the market and waited for the phone to ring... It did, almost immediately and this is where our journey with Taylors really became a pleasure! We very quickly built up a good rapport with Nicki and Fern by phone and email, they couldn't have been more professional, courteous, and patient with us. They made us feel at ease with the process and genuinely couldn't have done enough to help us. Now everyone will tell you that moving house is stressful - however when Taylors number flashed up on my phone to arrange a viewing it really was the highlight of my day! Throughout the process they communicated effectively and efficiently with all parties concerned with the move and would never tire of our endless questions and my (sometimes) amusing phone banter. The fee is also worth mentioning at this point, Taylors worked for us on a fixed price agreement which was way better than having to cough up a percentage of our sale proceeds and I can almost guarantee that we got way more, for less money. Something you might want to bear in mind if you are about to move house and are wondering if you should go with Taylors then consider this - They do exactly the same job as other estate agents, just way better and probably cheaper! Bottom line, I wholeheartedly recommend Taylors Halesowen, the staff go above and beyond what I would consider to be good customer service, they absolutely smashed it for us and we will never forget the efforts they put in to get us into our new home. Thank you very much to Mark, and especially to Nicki and Fern for all your hard work! The saddest part of the move is that we no longer get to have our chats! 11/10 Totally Recommend! ❤️