Inadequate, unwilling to help, unresponsive, AVOID! These people are completely ignorant and simply not good at an already easy job. P.S. Richard, you’ve stated that you didn’t manage the property, so I’m unsure why you’re making excuses about not knowing whether the rent was paid and trying to make it seem like my review is about the reference my landlord refused to give me. I’m not leaving this review based on my experience with the landlord who advertised the flat with you—I’ve actually communicated with them directly, and we’ve reached a resolution. So please don’t misinterpret my words, especially when you’re not interested in understanding the full issue. The real problem lies with the staff at Martin&Co, who are happy to collect fees from landlords to list properties, but are completely unwilling to offer assistance or guidance (presumably because they lack the expertise) when issues arise. Throughout my two-year tenancy, I was repeatedly told not to contact Martin&Co, even for simple questions like how to find a technician—basic things that any competent letting agent should be able to help with. At some point, I was even told by an employee to not contact them again and that I am wasting their time - it was something mundane like how to find a gas certificate! You have said something about getting in touch with you - I have absolutely nothing to discuss with you as you clearly do not go by professional conduct and are trying to present the company in a different light. I hope people will read this carefully and not fall in this trap. It’s funny how your colleagues pestered myself and my ex flatmate until the point we paid all the money. Cheap behavior is what I can say the least!