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Martin & Co Guildford

Martin & Co Guildford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Standard service up until we checked out. I chased 4 times to ask for our deposit to be returned but was told the landlord was not responding to them. Despite the landlord not responding to the check out team, they were able to rent out the flat 2 days after we checked out. I assume they just let it out without contact from the landlord... After breaking the letting agreement by not returning the deposit within 30 days and after chasing again and finally being put through to a manager, "suddenly" the landlord responded and asked for a pointless £60 taken off, less than 1% of the rent we paid during the tenancy. At one point Martin & co. suggested we should take legal action against the landlord which involved getting a witnessed signature during a global pandemic - shameful.

review by Jordan Brett
Reply from agent

Thank you for taking the time to review our service and I am sorry that you feel that we did not perform to your satisfaction. We can only act on the landlords instructions in these matters and as such sometimes we do not get answers to questions asked, we do everything we can to ensure that all end of tenancy matters are dealt with as fairly and quickly as possible but is sometimes difficult especially when some landlords are overseas.

Contact details
Sales Phone:

01483 604785

Opening hours

Unknown

Address

St. Marys House, 59A Quarry St, Guildford, Surrey, GU1 3UA, UK

About

Website:

http://www.martinco.com

We specialise in residential lettings and property management in Guildford, Godalming, Cranleigh and the surrounding areas - providing specialist advice and guidance across all areas of the property market. Martin & Co Guildford has expert on-the-ground knowledge of the local area. The team enjoy the constant reward of finding people their house to rent, and are passionate about exceptional customer service. Guildford offers countryside walks, rivers and cycle routes and is an ideal location for families. Its excellent road and rail links to London also make it popular with commuters who want to live in the country and travel to the capital for work. If you are looking for a house to rent in or around Guildford or you would like a valuation, please do get in touch with a member of our dedicated team. For all property enquiries please call Martin & Co Guildford on 01483 604785

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