If I could give less than one star I would! If you enjoy being treated like an inconvenience from the moment you walk through the door, you’re going to love this agency. I honestly don’t think I’ve ever encountered a group of people so impressively uninterested in basic human warmth. The atmosphere was so icy I half-expected penguins to waddle out from the back office. I was the first to view a rented property, the first to submit a full, complete, organised application, and I handed over every document they requested faster than most agencies could find their own stapler. ID, income, rock-solid guarantor — I basically gift-wrapped the whole thing for them. And in return? Silence. Absolute, echoing silence. Not a single proactive update. Not even a token courtesy call to pretend they cared. I had to chase them like a debt collector just to hear the simplest information. Then the cherry on top — after a week of them ignoring the existence of a phone, I rang again only to be breezily informed the landlord had picked someone else that morning. Such timing! Almost like my application had been sitting in the “couldn’t care less” pile the whole time. The lack of empathy was so blatant it almost felt intentional. The whole place gives off strong “if your face fits, maybe we’ll pretend to do our jobs” vibes. I can only imagine how dazzling their customer service would have been if I’d walked in declaring myself a cash buyer to purchase one of their properties — maybe they’d have even forced a smile, though I suspect that’s wishful thinking. And honestly, after my experience, I’d gently suggest they consider taking an actual customer service course — both on the phone and face to face — because whatever they’re doing now isn’t it. If dealing with the general public irritates you that much, maybe don’t work in a customer-service-based role in the first place. Bottom line: In my experience, the service was cold, dismissive, disrespectful, borderline hostile, and utterly unprofessional. If you’re expecting respect, communication, or even the faintest hint of effort, you might want to look elsewhere. I’d save yourself the headache. I will NEVER deal with this company again.