Lived in property years. Never had issue. Try to move to better myself but also to move away from problem tenant they gave us again but they not help and ignore my emails. I phone ask for update they say someone will call but nobody does.

Rented for over 5yrs with them. Rent was always paid on time. Was extremely annoyed that I was ripped by not getting the deposit back. I'd never reccomend or rent with them again!!

I have decided to give 2 stars rather than one because in the end, my property did sell. I initially put my mum's bungalow up for sale with another agent, then decided to change to Lovelle - I think that was our first mistake. Lewis was the person that we dealt with at the beginning as he valued the property and told us that he could sell it within a week! The property was originally listed in September 2021, and then started with Lovelle's in December 2021 so in future, please do not tell your clients that you can sell the property in a week because you can't. That is an unrealistic expectation and when you set your customer an expectation that you cannot follow through with then you have problems immediately. They managed to sell to a couple, who then tried to rip us off for a new roof, when we provided them with a full survey which stated that the roof was in good condition. This couple took their "builder friend with no roofing experience" to the property and then they tried to lower their offer by 6.5k! I spoke to a roofing specialist and asked them to attend and provide a roof survey for me and a cost for any work that may be required. I informed Lewis of this and gave him the name of the surveyor or was attending. He then passed this information on to the prospective buyer, who in turn passed this information on to the "builder friend with no roofing experience!" The company that we employed then received a telephone call from this "builder friend with no roofing experience" wanting to know what he thought he was doing and that he was able to "rip" his friend off for over 6k if he did them a new roof - a new roof that wasn't required! I received the survey from the company with a quote of work that was required for less than £300. But my concern was that information was passed onto a potential buyer by Lewis. So now we had a break down in trust and a breakdown in our relationship with Lovelle's. I gave notice to move to another Estate Agent but then they had another view and offer so we had no other option but to stay with them. The couple arranged to view with Holly, but luckily my brother was there because it was reported to me that Holly just stood by the door and although she physically attended the viewing, she didn't actually do the viewing. My brother did the viewing and on that, this couple made an offer. Lewis didn't have any further contact with us at all, which is appalling as this is his company. We were then allocated James. James was slightly better although we found him to have an attitude at times. However, the sale eventually went through, just this month. Approximately 10 months after Lewis told us that he would sell the property within a week. The photographs taken were of poor quality and I did ask Lewis if he could re-do them as they were done on a cloudy rainy day. He told me that he would, but he didn't. We feel that the overall advertising of the property was below standard. This was a very bad experience from start to finish, with a breach of trust and a breakdown in relationship, but I have to say that James did push the sale as much as he could but it was a problem down the chain, not from our side but he did keep us informed and managed to close the deal - so my second star is for James, otherwise it would have been just one star. I am not going to tell people not to use this company, but just do your homework for all agents. Lewis is very good at the talk, but not the walk.

The lady who I spoke to about a property my son rents kept talking over me every time I tried to ask a question. My sons had no heating for 3 weeks as the boiler has packed up again. And did the same last Christmas they gave them a little electric heater not much good to heat a 2 bedroom house that has 5 rooms that are in use!!! Went the other day and it was warmer outside than in the house

Ok. Need to keep up with the repairs on their rental property's

If I could give less than one star I would! If you enjoy being treated like an inconvenience from the moment you walk through the door, you’re going to love this agency. I honestly don’t think I’ve ever encountered a group of people so impressively uninterested in basic human warmth. The atmosphere was so icy I half-expected penguins to waddle out from the back office. I was the first to view a rented property, the first to submit a full, complete, organised application, and I handed over every document they requested faster than most agencies could find their own stapler. ID, income, rock-solid guarantor — I basically gift-wrapped the whole thing for them. And in return? Silence. Absolute, echoing silence. Not a single proactive update. Not even a token courtesy call to pretend they cared. I had to chase them like a debt collector just to hear the simplest information. Then the cherry on top — after a week of them ignoring the existence of a phone, I rang again only to be breezily informed the landlord had picked someone else that morning. Such timing! Almost like my application had been sitting in the “couldn’t care less” pile the whole time. The lack of empathy was so blatant it almost felt intentional. The whole place gives off strong “if your face fits, maybe we’ll pretend to do our jobs” vibes. I can only imagine how dazzling their customer service would have been if I’d walked in declaring myself a cash buyer to purchase one of their properties — maybe they’d have even forced a smile, though I suspect that’s wishful thinking. And honestly, after my experience, I’d gently suggest they consider taking an actual customer service course — both on the phone and face to face — because whatever they’re doing now isn’t it. If dealing with the general public irritates you that much, maybe don’t work in a customer-service-based role in the first place. Bottom line: In my experience, the service was cold, dismissive, disrespectful, borderline hostile, and utterly unprofessional. If you’re expecting respect, communication, or even the faintest hint of effort, you might want to look elsewhere. I’d save yourself the headache. I will NEVER deal with this company again.

Lovelle Grimsby "Professional Time Wasters" Had an agreed video appointment to view an end terrace on Queensway, the appointment got re arranged for the same day, which was a red flag as I had to change my entire appointments for the day, just to double check I rang the office 3 times to confirm the agreed the new time, to which they agreed I waited around and still no video walk through! I wonder what excuse Lovelle will come up with, the one star is given as I was saved the hassle, stress and expense of travelling miles to view! Josh, Holly, Jo Anne and James sort your people skills out and stop wasting your potential buyers time, other wise you won't have a client base, job nor any confident buyers. Plenty of other decent and committed agents out there, sadly these are not one of them. Totally unprofessional, these people will definitely put the Grim in Grimsby AVOID!

My landlord signed on with them to manage his properties and had nothing but poor service and harrassing calls, avoid like the plague Edit: in teply to the answer, you tired to arrange a visit on multiple occasions due to your own failures, i never signed anything or agreed to anything with you, prefering to keep my current arrangement of paying my rent to my landlord and not a 3rd party, despite being informed of this you have called on multiple occasions alleging that i owe you money, i have never been aggressive though the rude part is true it dosent mention the rudeness,arrogance and condescension of your staff member which is what caused the rudeness

Very disappointing experience. They valued our property at £240-£250k, we thought £210k but went with their experienced opinion. It sold for £198k. Infrequent updates, poor communication, one sales team member who handled our case was very rude to us. Senior staff signed us up, and handed our file to a junior. SABENA - such a bad experience, never again.

WITHOUT PREJUDICE Where do I even begin? Renting from Lovelle started with promise, but it quickly unravelled. It's advisable to steer clear of the rental property listed, Greenfield Theddlethorpe Road, consider seeking alternative options for rental needs due to the unsatisfactory service that is given by Lovelle. We move in on the 07th of September and issues with our property piled up: mould, dampness, drafty windows, and traffic noise from a supposedly “peaceful road.” Reporting these problems led nowhere. The septic tank was the worst—a source of foul odours, backups, and illness. Lovelle dismissed it all. After contacting housing standards, in the fourth month of our tenancy, my family and I received a Section 21 no-fault eviction notice from the landlord and Lovelle. The garden is riddled with issues, including over 50 rat holes and the presence of large rats. Additionally, it's quite likely that moles will dig up the garden too. You might be promised a tranquil experience out there, but the proximity of an active farm, which harvests and sprays pesticides mere meters from the property, is nothing but a nuisance. Discovering that the "gardener" provided to you is, in fact, your landlord—who comes to the property to mow the lawn on weekdays or weekends, with or without your consent, whenever he chooses. While strolling through the garden, you might encounter the landlord inspecting or even pruning the trees. This is not unusual, as it occurred during our tenancy. However, when reported to Lovelle, they denied the landlord's presence. When a tap requires repair, it's not a plumber who arrives, but the landlord. Should there be a problem with the garage, don't expect a specialist; the landlord will attend to it. All repairs conducted by him are temporary solutions and will fall apart within weeks. Should you choose to install any fixtures or fittings, such as a new fence—especially since the property lacks one—you are required to leave these improvements upon departure for the landlord, to, and I quote, "benefit his property." Consider this review as a cautionary note: steer clear of Lovelle and this property by all means. If I could give a 0 star review, I would. Don't rent with them.