Very disappointed with the service at Ellis & Co Greenford. I am extremely unhappy with the lack of support and poor communication from the team. Whenever we reached out for help with issues, we were met with delays, unresponsiveness, or no follow-up at all. It felt like our concerns were never taken seriously. What made matters worse was the rude and disrespectful behavior of Saumil, especially towards my father. His tone and attitude were completely unacceptable — no customer or client deserves to be spoken to like that. It was deeply upsetting and has left us very frustrated. This experience has been stressful and disappointing. I sincerely hope the management takes this feedback seriously and looks into these concerns to improve the service and professionalism of their staff.