Agreed. Belittling and unprofessional to say the least! In the time I was in contact with them about a purchase I spoke to 9 people (Stortford and Leicester branch too) and not one of them was a qualified solicitor. I was nice to begin with, until issues were not resolved in a timely manner. It's not just management, it is individuals that make work very hard for first time buyers. One of the agents told me that the flat I was purchasing was going to go back on the market in an effort to get me to push the sale, even the seller was not aware of this. What's worse is it was still in the previous applicants name. This has still not been resolved and it has been 6 months since the purchase was agreed. Numerous occasions I tried to contact my "solicitor" (conveyancer) and numerous occasions the conveyancer never replied. Answers were not direct and completely without interest. Not sure why we even pay these people if all they do is mediate for the banks. You have probably paid a lot of money for their service so don't expect to get any help with aftercare. One of the staff members came in and watched the TV, personal items were moved, we let Intercounty enter flat we were renting from them. All trust was withdrawn and they were wondering why we were no longer letting them in unattended. I have given up contacting them now. I asked if there were any outstanding payments that were needed to be paid upon the purchase and they said "NO". A couple of weeks ago I received a bill for £550 for the previous lease holder in 2015. Called Intercounty, again, the conveyancer was not available and will get back to me... Forget it. Pros: Jenny is nice and helpful, that is all.