Hi Russell, I do apologise that you feel this way and as you can see from our other reviews this is never the case! We were waiting for a response from the vendors and each time we couldn't get a confirmed date which you was made aware of at each stage. With viewings they need to be confirmed with both yourself and our vendors - we can not just book them at a time which is convenient for yourself. I am at the understanding that a viewing was booked in for Saturday 26th March and was confirmed with a family member but was not attended by yourself. We have had the viewing rearranged and this has now been confirmed with yourself for this coming Saturday. Regards, James