Extremely poor and inadequate services

In summary, a very bad and inadequate experience, the worst we've ever used among all the agents. We chosen them for cheap cost but it turned out to be nightmare. Firstly, not educating the tenant it's a full management services letting and allowing tenant contact the landlord directly which caused major issue at later stage. Secondly, quarterly inspection wasn't done properly and not noticed landlord's item/ white good was removed by tenant and replaced with a tenant's item. Continuously written in the report with incorrect information and not taking further action to notify the landlord for the non approval removal of item from property. Thirdly, landlord found out about the removal of item without consent and seek them for clarifies, they put the blame on landlord and subsequently dismissed and discontinued the service engagement with landlord as a result for not been able to rectify the issue. Fourth, some pictures within the property was not taken for check in inventory report even though the report itself covered the details of the area. Seek their clarification and turn out they refuse to resolve this and simply shut down by saying 'this matter is closed, no more further communication will be carry out'. All statement above were supported by evidence if they deny their involvement. Property ombudsman involvement is needed to prevent any landlord/ tenant to become a victim.