I went to Martin and Co to find me a lodger for my room. Although they found me a good lodger the process has been awful. The lodger moved in yesterday and I'm still waiting for the rest of his payment to be transfered to me. I have emailed and phoned the office so many times only to be pushed from this person to person. I have spoken to Phillip the director who is currently on a boat and does not care now as I have paid my invoice for the service they have provided . Today they have informed me that they policy won't allow them to make the payment to me. I think its shocking considering this is the first time I have used them. They advised me to get my lodger to make the payment to me directly even though he has already paid them and then they will refund him how is that fair. All they have done is come up with excuses as to why they can't make payment. I will be taking this further. There is no policy on this earth that says you hold on to a clients money that's been paid to you in error. I am so disappointed in this company. I have spoken to around 4 different people in the grantham office and still I'm waiting. I even texted Phillip the director who apparently is the only one that can make payment. I have paid £354 for a half done service. All I want is this resolved and the remainder of the money transfered to me. They owe me £200 If you want a good service be it a tenant or a landlord go somewhere else. They don't respond to emails or when they say they will call you back they don't. You would assume they would want to build a good relationship for future business but apparently not.