Don’t believe any of the 5 star reviews, these were clearly done by staff to try to get the overall up! Absolutely terrible customer service! The state of the flat I started renting from them was disgusting! And despite getting a report from somebody just prior to taking the keys which said “needs a good clean”, there was a thick layer of grease over every surface in the kitchen, all extractor fans are caked in gunk, the banister leading upstairs was covered in spilt tea and food, and the building is all around awful. Even when agreeing a move-in date, they forgot to agree a time with me for the handover so didn’t put it in their diary, I only found this out as I rang them to find out why I hadn’t heard anything, just days before I was due to move in?! Nearly lost £150 on a moving van due to their mess. Gave them a list of things that were an issue and wanted to know what would be done, like the fact that the oven had no markings left on it so you couldn’t what setting you had on anything. Or the fact that the aerial sockets don’t work in either room so I have no tv to be able to watch. Weeks later I chased them up, as I’ve had to do every single step of the way, and only then did I hear anything about it. Still no aerial though, after a couple of months of being here. Bet they’d have been straight on the phone if I hadn’t paid my rent though! I will never make the mistake of using this company again, and I feel angry at myself for having given them the benefit of the doubt after reading some of their bad reviews.