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Belvoir - Grantham

A selection of reviews/testimonials by highest rating
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1.00 /5
04.08.2011
well where to start? our main

well where to start? our main issue with them was wanting to deliberately gain access to the property whilst we were at work and upon us stating that we wished to be present they went out there way to be rude and state the contract that they can do what they like if they give 24 hours notice. It took months for them to respond to issues in the house such as a leaky ceiling which we had to tolerate for 4 months, faulty lights etc and were always rude if they left answer phone messages. One of the admin assistants even dared to say that we should always have our phone on so they contact us even if we are at work!! We have always paid our rent on time, reported any issues immediately and kept the property in excellent condition so feel truly let down. Advice to anyone out there i really wouldnt get a house with them!!

review by Gem 04.08.2011
Reply from agent

Belvoir Grantham is extremely disappointed to read your comments and pride ourselves of having the highest level of Customer Service, professionalism and reliability. Belvoir Grantham is deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional and constructive manner. Please write to Samantha Lees at Belvoir Lettings, 23 St Peters Hill. Grantham. Lincs. NG31 6QF and/or grantham@@belvoirlettings.com and we will endeavour to respond within 10 working days. Please note, We are members of the Property Ombudsman and also regulated by the National Approved Lettings Scheme. We look forward to hearing from you and resolving your concerns. Kind Regards

Contact details
Lettings Phone:

01476 542100

Lettings Email:

grantham@belvoir.co.uk

Opening hours

Unknown

Address

23 St Peters Hill, Grantham, NG31 6QF, UK

Belvoir Grantham is an award winning letting & property management agent owned by Carly & Lee French covering Grantham and the surrounding area from our town centre offices. The Belvoir network has over 170 offices across the UK. We have built our reputation over the last two decades by providing a high standard of service for our clients. Our business has grown steadily year on year by utilising our local knowledge, excellent customer relations and the benefit of having a national network, including offices in London. Our staff have a wealth of lettings experience, so whether you are a landlord looking to rent out your property or an investor looking for a buy to let property, you can be rest assured that you are dealing with property professionals who know the local market and can provide you with the best advice. If you have any questions regarding the process or the service you can expect from Belvoir, are looking to let or rent a property, or want to register on our mailing list, please do not hesitate to give us a call to speak to our Grantham office.

Our team

Grantham Office

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