I don't even know where to

I don't even know where to begin with the problems I have had with these letting agents. From providing contractors the wrong keys to gain entry to my property, to giving my contact details to contractors wanting to do work in other properties, I cannot express enough to not rent through these letting agents, unless you have no other choice. One recent example of recent problems have been the attempts at getting a new blind fitted - the blind has been with them since July after being dropped off there by the landlord (so over 3 months now!!), after two months they finally arranged a contractor to fit them (after being requested to do so two months previously by the landlord), only to provide the contractor with the wrong keys, so that he could not get into the property. This is not the first time that the wrong keys have been given out!! Another time I received a letter to let me know that the landlord wanted to visit the property on a date, and if this was not convenient, to let them know and this could be rearranged. When I called to rearrange the date as it was not convenient (I have a cat, so did not want people entering my home without somebody present), I was told that they would not change it. I pointed out the content of the letter and I was told that they would issue a new letter to say that the appointment could not be rearranged!!!! One of the worst examples I encountered was when I first moved - at no point was I informed that the water bill was included with my rent (this was not included in my contract) and it took me 6 months to gain confirmation that it was I fact included in the rent, and was not to be paid separately - I cannot believe that no member of the team knew this!!!! There are many other issues that have come up during my time as a tenant of belvoir lettings, and from speaking to others, I know that I am not the only one - avoid if you can!!