I actually know a few people

I actually know a few people who rent/have rented through Belvoir Grantham and am yet to hear a positive comment about them. From my personal experience, I have had a number of issues with them through my time renting my property through them. I will not dwell on old issues and will only comment on my most recent ones. My most recent issue with Belvoir has been their determination to contact me only via post no matter how soon the subject matter. This has actually even lead to me receiving notification of my keys being given to contractors to enter my property after the event had taken place. This is, of course, very disconcerting for me. I do not feel like I have any control over who enters my property and when. People could just turn up any time, whether I'm expecting them or not. I have spoken to Belvoir about this a couple of times to ask why they don't call me or email me when the event is soon soon. However, I am yet to have a satisfactory response on this. They do not seem to feel it is an issue and just make comments such as that they will 'endeavour to remember the phone call first'. Regarding regular property checks, I also seem to have regular issues here. In March, the representative from Belvoir turned up at my door to do the checks and was surprised that I was not expecting him - my notification letter had stated April. Luckily I was in the property at the time so this was not too big of an issue (however would not usually be the case). For my check in September, I received no notification in advance. Therefore, one day, I came home to a business card stating that he had been unable to enter the property as I was not in and that the keys were out with a contractor (which I was also not aware of - see above). I rearranged the property check and it went ahead ok. Then, I received a letter a couple of weeks later saying that a property check would be taking place the following morning 10am - not a lot of notice! By the time I received the letter, the office was closed so I had to call the following morning to ask what was going on. I was told that I was correct; the check had indeed already taken place and that they had actually already cancelled the appointment. When I asked why I had not been informed of the cancellation, I was told "we sent a letter about it"! I never did receive that letter... I would never choose to use Belvoir again and I would not recommend them.