I Recently had my house for sale with Goodfellows. Initially was impressed with their search stats and called to reassure us and update us within first few weeks. However, our house took 4 weeks to get its first viewing and only had 5 viewings in 20weeks! Only 2 of these viewings was actually interested in the house/area and we had many cancelled viewings. At first we accepted the lack of viewings and arranged for further photographs to be taken to advertise which I was left sat at home waiting because no one showed up. This then lead to further delay in improving the originals photos. We were misinformed about going ‘multi-agent’ sale. General customer service was bad. No one was wanting to help or be helpful! We put our notice in and moved to a different estate agent and our property sold for full asking price within 3 weeks with more viewings booked than goodfellows were able to secure us. Final nail in the coffin to the horrendous customer service this company provides. One of our viewings was a viewer who had already viewed with goodfellows. They informed me that I would owe them for the sale if an offer was submitted. I was informed that goodfellows staff would ring me the next day to ensure it was the same viewer and they would follow up for feedback. I am yet to receive my follow up call 4weeks later. Funnily enough the buyer they introduced actually offered more than our asking price but We rejected this due to the horrendous sales service we received. I would not want to rely on them to sell my house!! Food for thought, find a worthy estate agent even if they charge more. You get what you pay for!