Good morning David Thank you for taking the time to provide this feedback. Our sincere apologies that the experience left you feeling in this way, and I would like to address your concern. You approached Dawsons to sell your home, as you indicated that the reason for selling was for a specific property and it was our understanding that time was of the essence. We conducted a number of viewings and then received an offer from an interested party. As this offer was not acceptable to you, we were able to negotiate further up the chain, to which all parties agreed. It is worth noting that, whilst we do our upmost to guide and educate our buyers, the market ultimately dictates. This then allowed you and all parties within the chain to progress with their purchase. When we negotiate offers, we present to you all facts as there are several factors to take into consideration, for example, the buyer’s buying power, financial position, how quickly they wish to move. As time was of an essence to you, you decided to accept their offer, based on their buying position and preferred timescales and we took those instructions from you. If you were not entirely happy with progressing, we are very disappointed that you did not make these feelings aware at the time. Therefore, having reviewed the timeline and circumstances, I feel we acted in your best interest, as well as all parties within the chain. Furthermore, we have provided post-sales care, with dealing with the minor issues you raised post completion, as well as deliveries to the property. I would be grateful if we could discuss this in more detail, please would you contact me on 01792 896868? Kindest Regards, Matthew Jones (Branch Manager, Gorseinon)