Good morning Bev Exceptional customer service really is what we pride ourselves on. We know how stressful the experience can be, so we always put ourselves in our clients' shoes and it makes us so happy to know that that we achieved the best outcome in the timescale you required. Thank you for the review - the team is very appreciative of your kind words. Please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Matt and the Gorseinon team