Dear Julie Thank you for your feedback and for using your local agent. As you are aware, there are many factors out of our control as agents so we will therefore continue to respond quickly and professionally for all parties involved. We understand how stressful and frustrating it can be when there are external factors that delay the process, as well as multiple parties, so we aim to deliver customer service and speedy results for all our clients. After all, we are just as keen for the sale to go through as quickly and as streamlined as possible for everyone involved. Please do not hesitate to contact us in the meantime should you have any further questions or concerns and we look forward to continuing working with you and all parties. Kind Regards, Cat Sollis - Senior Digital Operations Manager