Sarah Hewitt was very friendly, and efficient. To give one bit of constructive feedback, I felt at times that email responses were to brief - often skipping over questions I had asked. As a relatively inexperienced buyer, I would have appreciated a little more time taken to answer my questions in full, leaning toward informative vs. ruthlessly efficient. I guess this is due to the volume of enquiries - but from a customer perspective, it certainly felt that way at times. Aside from that, no complaints, as I feel the buyer & seller got the result we wanted, facilitated well by Dawsons. :)