Disgusting service. Unprofessional and not trained. DO NOT USE THIS LETTING AGENCY THEY WILL NOT LOOK AFTER YOUR PROPERTY

Dear Miss Hagen, thank you for taking the time to review our company. We would be interested in further comments from yourself to understand your rating as this is very important to our business. Please feel free to call the office on 01452 528333 if you wish to discuss further. Thank you. Martin & Co.

Property not appropriately cleaned and refurnished for when the tenancy starts, mouldy and broken blinds, broken extractor fan and shower hose base loose in ensuite, boiler constantly breaking down due to it being so old and not properly maintained, radiator not fixed appropriately to the wall in hallway. Shower hose, radiator, extractor fan and boiler issues eventually fixed after repeatedly phoning the office and leaving emails with the property management team. vinyl flooring poorly laid in bathroom and ensuite (Apparent Landlords response 'If it's not water damage then it won't need refitting') Main bedroom carpet smelly and not cleaned (replaced at my own cost of £215). Painted property areas throughout apart from second bedroom walls and lounge at my own expense, hallway skirting boards and most of the doors painted also. Hole in wall at the start of entrance hallway, polyfilla and painted over by myself. Serious mould problem in main bedroom, again at my own cost I cleaned the mould and repainted with specialist paint, all along back wall and inside the fitted wardrobes of the main and second bedroom. High humidity issue confirmed in flat by contractor so the landlord assigned someone from the property management team (Paula Heggarty) to buy a humidifier and again I ended up paying for one at the cost of £150. Ensuite shower door rails grimy and tile grout filthy, again at my own expense I brought a steam cleaner and cleaned the affected areas as best as I could. At one point I stupidly showed an interest in buying the property as it was currently on the market, cut a long story short my partner phoned up one day regarding an update and was informed by Adam Sambell that he never said to me that we could buy the property even though I spoke to him personally about it and sent over a mortgage in principle at his request. (Blunt I know but I have to be honest here) Another issue is simple communication failure, some of the staff members couldn't even pass on a cold let alone pass a message onto a person you are seeking when they're out of the office. The property management team either respond with 'i'll let the landlord know' or ignore you all together. Upon reaching one of the best moments of my life which was to finally buy my own home and make them aware of the termination notice I was told I would receive instructions in regards to vacating the property (None received) After paying the remaining rent and other bills I had to constantly chase my deposit which was deducted due to apparent dirty skirting boards, a grimy shower (which I previously attempted to clean) and spots of mould in the 2nd bedroom and painting costs! I managed to get most of it back but I had to constantly ask for updates and the worst thing about all of this is that another tenant will suffer like myself and my partner did for two and a half years. I hope this review along with all the others prompts an action of changes within the Gloucester branch as nobody deserves to go through what myself and my partner endured as hardworking tenants who kept and improved the place in some areas and last but not least always paid our rent.

What bother us the most is that, these people don’t have the same answer every time we get back to them with an issue everyone tells us different lie, we doubt they get back to the landlord with any matter, we asked many times for the landlord details to contact him in person but they claim they can’t give us his details, and we can only deal with them, when the law clearly states we have the right to reach him Since we moved to the house all what we got is lies from those people, and trying to find anyway to charge you. Such a dirty business…

Aweful dishonest people. DO NOT believe good reviews, they are a lie, they are all lined up at the same time when my daughter had major issues with them over a month ago and she raised a formal complaint to their office mentioning others experiences with them. Nothing much was done by them to address their dishonesty not even an apology but to sum it up if you believed the good reviews you should know, A. their fees for letting is over £500. Do you really want to throw that in the garbage, because I would rather do that than dealing with them B. believe me, you will be signing a contract from hell. C. Worse of all, they treat tenants as they are nothing a nobody even if you pay your rent in time. Bottom line... Be careful and read reviews everywhere trustpiolet and allagent are you friends, research well before you sign up to the devil...

Horrible experience with Gloucester office, giving very bad name to the agency, they (Adam Sambell and Leanne Harris) at the beginning of our tenancy they said ours going to be periodic when the contract finishes which is also stated in the contract, now they are saying they don't do that and they wouldn't have said so and we need to pay renew fees and get an increase in rent. Basically a trick in the book to get more money their offer letter doesn't even have the new rent figure. They send emails and emails for extra fees here and there. No service what so ever, even after the inspection, just a tick in a box report is sent after we requested it.. as an example for their service, the carpet was a mess when we moved in, no cleaning was done before we moved in, nevertheless, the previous tenant most probably got charged for that and got deposit deducted! They always make excuses whenever we ask for anything within our legal rights and say they contact the landlord and wait to hear back from him and never reply to us afterwards unless we chase them with a serious tone. More importantly, they never ever let us get the landlord's address even through it is our right by the low! avoid with all costs, we will be talking to a legal advisor and we have been intouch with the property ombudsmen. Guess what now, they want to evict us!!! Shame in them