Dear Andrea, Thank you so much for taking the time to leave such a thoughtful and detailed review. We're genuinely delighted to hear that you had a very good experience during the purchase of your new flat, and especially that Stefanie was able to support you so well throughout the journey. We’re proud to have her on our team, and it’s always wonderful to hear that her kindness, approachability, and consistent support made a meaningful difference in your experience—not just during the buying process but even afterwards. We also appreciate your honest feedback regarding the brochure figures. We completely understand how important it is for every detail—especially things like ground rent and service charges—to be as transparent and accurate as possible from the outset. Your input is extremely valuable and has been shared with our marketing and listings team so we can work toward improving this aspect for future buyers. Congratulations again on your new apartment! We're so happy to have played a part in such an important step in your life. If there’s ever anything you need in the future, please don’t hesitate to reach out. We wish you all the best in your new home and hope it brings you comfort, joy, and many happy memories. Warm regards, Belvoir Gloucester