If I could give zero stars I would. All of the service received throughout the tenancy was fine. However as the tenancy came to an end (due to the cost of living being too high) I was treated horribly. I received an email from one of the agents in an awful and condescending tone and was discriminated against due to my physical limitations due to my disability which they were aware of throughout the tenancy. Viewings were held prior to a professional clean (which I had asked the agent to organise as this was easier for me and this was fine) and then I received an email regarding the “unacceptable” state the flat was in; this included photos of marks on the wall that were there prior to us moving in, the apparently stained carpet in the bedroom when in reality it was a cheap CREAM carpet which had been walked on every single day for 3 and a half years and through lockdown where we didn’t leave the flat for the best part of 2 years, so of course this is going to be worn down (they also said that a carpet should last 7 years, perhaps it would last 7 years if it hadn’t been cheap and light coloured) and photos of various places that hadn’t been cleaned even though I had arranged for them to organise the professional clean and was more than happy to pay for a deep clean. Myself and my partner were in my personal opinion good tenants and all this company care about is finding ways to avoid returning your deposit to you.