In whose Best Interest do they work?

Who is writing the positive review cos if it is that amazing then as a cash buyer I would suggest my experience means the CUSTOMER is losing out... the customer being the seller!!! I was interested in a large Church property that was being advertised in Alexandria. In the space of 8 days, I visited the shop twice, emailed twice and phoned 3 times. They only phoned me back as I was driving to the airport where upon I was given the hard sell to put down a deposit depsite the fact that I told them I wanted to view and arrange a survey. The hard sell was to buy the property at £11,000 less than the asking price. Any experienced buyer knows buy from an AUCTION HOUSE with DUE DILIGENCE and at your own peril. Since I would be away for a week I refused to put down any money without viewing or surveying so I was told to check the website on my return it it was still available. The property was re-advertised and I again contacted them and surprise, surprise no contact... and it was being advertised at the new reduced price of £59,000. It appears to now have been sold and I am guessing that ultimately the Customer (seller) has been screwed in this process by this company... and will have cost them a lot of money for the pleasure... my sympathies.