Excellent customer service. Thank you!

Sarah presented a very positive view on Leapfrog’s progressive approach towards sales services. Sarah explained clearly the benefits of the new buyers guide standard - and this convinced us of our choice in Leapfrog. The house was marketed very well … a combination of the team’s and our own efforts & additions (features). Viewings were all very positive. The buyers guide is a new feature, and it’s intended transparency did unfortunately put a few buyers off (yes, this would be a part of a normal home survey) and needs to be better explained to buyers going forward. The one offer we received was aligned to expectations and we accepted, happily. When challenged by issues surrounding the sale, Sarah was rarely available, and on giving a commitment to call us back and then later to email the buyer directly on a particular issue, she (or the team) failed to do so or convince that this was done. Whilst Leapfrog are clearly presenting themselves as ‘breaking the mould’ which is very encouraging and should be celebrated. The whole service delivery is yet to meet the expectation. Sales are important, but so is broad based satisfaction.

All staff were efficient, helpful and courteous and kept us informed at each stage of the selling process. This made the whole process much less stressful and there was much laughter to diffuse any tension. I would recommend them

Thank you so much for supporting my mother in tricky process of moving from our family home of many years to a smaller property in central Gerrards Cross. Lizzie in particular went above and beyond at every stage of the process and was both patient, knowledgable and extremely kind. Communication was excellent through out. We are so grateful that our Mum has now successfully moved into her new home.

Even though we decided not to purchase James was very helpful and informative, thank you.

Used for the marketing and management of our rental property. We have used Frosts for a number of years when service has been variable. However, for the latest letting we were kept informed and updated regularly about viewings and feedback. We have had issues with the outgoing tenants but the problems have been addressed and we have felt supported as Landlords.