My ex partner and I were i interested in a property to rent. HOME FARM CLOSE. We looked round it on Saturday. We loved it. As im starting my own Law Firm my partner and I agreed it was sensible for him to get it alone. I need time alone to get my business up and running. On Saturday my partner dropped off his ID and completed application form and was told to come back on Monday with his bank details. He was told there were two further applications. My partner then received a call from Amy at Bennett & Kaye to ask who would be living there. He advised him and possibly myself. She said we therefore needed to pay two admin fees as two credit cheques were required. I do credit checks for my business. It costs £3!!!! We were asked to pay £175!!!!! This practice has to stop. I am going to report you to the Financial Ombudsman. On Monday my partner arrived at the office at 4.30pm to be advised there were now two applicants and it was up to the landlord to choose. My partner has the deposit and rent waiting and can move in ASAP. SHE TOLD HIM SHE WOULD RING THE LANDLORD BUT WAS UNABLE TO CONTACT HIM OR HER. My partner was told to ring this morning. He was told sorry. THE LANDLORD WANTED A COUPLE NOT A SINGLE MAN!!!!! AVOID THIS ESTATE AGENT! My partner is employed full time. My partner is an afluent indian man. A self made entrepreneur. YOUR LOSS!!!!

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.

Just the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.

One star for your Windsor branch who I cannot find on here! Think they should focus more on being estate agents instead of financial advisors with their sarky little attitudes. Trying to belittle people who probably even get paid more than them!

I rent a property through Frost Partnership in Feltham, the service when reporting repairs is terrible expect it to take anywhere between 2-10 months and to ring daily.

I rent a property through Frost Partnership in Feltham, the service when reporting repairs is terrible expect it to take anywhere between 2-10 months and to ring daily.

I rented a house through Windsor Branch and dealt with Jackie Thomson. Worst possible customer service! Took nearly 2 months to get my undisputed deposit back ( luckily I didn't need the money). I then had to go to the Tenancy Deposit Scheme to get the rest of my deposit back, luckily I had proof that they were trying to claim damages from me that was on the check in report or on their own photographs before I moved in. Really glad TDS found in my favour and I got most of my money back! I would never rent or buy from this branch as the behaviour is unethical. I'm happy to show my report to anyone that needs it! Just really glad that the people that came to view house when we still lived there saw how badly we were treated and decided not to rent from them! Please make sure every bit of damage is on your check in and don't believe when they say it doesn't matter as fixtures are old as they try to withhold your deposit. They did same to tenants before me too!