We have used their service twice and both times we are very disappointed.When we went to their office, they just wrote down the postcode of the available rent flat on a piece of paper and told us to come and see the flat.but every time they …

I had a very disappointing experience with Frost Partnership in Gerrards Cross. I found a property I was interested in and initially made a lower offer, which was refused. After considering the situation, I increased my bid, and was told by their agent, Sonia Chin See, that the seller would accept a higher but reasonable amount. However, when I later submitted a slightly increased offer, Sonia told me it would most likely be refused and then denied ever stating that the seller would accept the previous figure. This was a blatant lie, as she had clearly informed me earlier that the seller was open to it. Throughout the process, I found Sonia to be arrogant, unfriendly, and even aggressive, making communication unnecessarily difficult. To add to the frustration, by the end of the week, she claimed that the seller no longer wanted to sell the property, which seemed very suspicious. I believe there is a possibility that she was not accurately conveying my offers to the seller, which raises serious concerns about the professionalism and integrity of the service I received. Overall, it was an extremely unprofessional experience, and I would not recommend dealing with Frost Partnership if you're looking for transparency and honest communication.

Terrible agency, avoid at all costs, complete waste of time. We've rented a quite expensive flat through them: - They took a part of our deposit as rent arears and refused to provide any calculations, despite the fact that all rent payments were made on time. Raised the dispute with TDS now. - The hole in the wall after new gaz boiler installation - agents did not bother checking after their contractors did the job. And they did not even bother to say sorry after I discovered this and forced them to have it fixed using Gas Safe Register. Do not risk your and your family lives renting through Frost. - They did not bother to keep us in the loop on why our rental agreement is not getting signed by the landlord - they started doing smth only after I sent them URGENT emails requesting reservation deposit to be paid back if they do not want to proceed. - No maintenance, they just ignored all our requests (shower head is broken, other shower valve did not work, broken ventilation in the bathroom, broken shower door, wardrobe door laminates detaching, toilet flush button that is always stuck and need to be carefully pulled from the wall to stop water, window seals leaking cold air) - Disgusting state of carpets on check in, they had to order cleaners after check in and we had to wait for them to do their job.

Booked an appointment they never turned up.If I could give a minus I would.

Wanted to charge £100 just to value the house! Hanging the charges in nice and early! why use them when others will do it for free?

This company should be ashamed of themselves. Their work ethic’s are questionable and forget data protection. It’s a joke . Im devastated at their behaviour towards me .

I was really disappointed in the Lettings agent, she said she would speak to the landlord about our offer and some questions we had. Unfortunately she never called or emailed back. We called a few times over two days but she never took our call or returned it. I found this really unprofessional on her part.

To any one wishing to let through this company I would really consider thinking twice as when we first moved in all seemed ok but then things started to full apart and that’s when it all became no boiler for at least two months Electrics getting wet to to a roof leak which was left months and we lost belongs and mr Jones literally said to me well you don’t need that room , even no we pay for it. Then the extractor fans never worked so then the water started coming through then and been months sorting that out been a fight after a fight. The fire brigade has to turn of lights etc and fuse box to stop and issue as the kitchen one did smoulder have proff and reports..

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information