I would not recommend Hackney & Leigh under any circumstances. There are significantly better and more professional estate agents available in Kirkby Lonsdale. Hackney & Leigh from start to finish of the whole process simply lacked the necessary professionalism, courtesy and overall customer service you would expect of a well established estate agents. The team at Kirkby Lonsdale constantly failed to keep me informed of the progress of my property sale: especially concerning enquiries from our buyers. They failed to answer direct questions via email & instead answered with the generic catch all of 'we can only apologise'. Under the banner of 'you just couldn't make it up...' - they even failed to inform me the sale had not completed on the agreed date (due to them failing to pass on queries the buyers had asked, which had not been forwarded to me and thus were unanswered). I had to call them the following day to find out what happened. "We can only apologise" (again) was their inadequate response. In summary: I would 100% not recommend - there are better, more professional and more effective estate agents around.