Really dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.

I would never use frost ever again They ignore there tenants and just want money very unprofessional and just lie and don’t care at all about anything but making money I’ve had major damp in a property of theres for over a year and is getting worse and all laura Woodward does is ignore even environmental health are being ignored by frost John frost you must be so proud of your incapable staff

(Ashford) - Avoid at all costs.. They have absolutely no clue what to do about anything in the property and had left us strapped for cash at this horrible time for many. It had been a month since we left the property and still no deposit back and lots of messing us around. The landlord was a priority over us tenants at Frost which is a disgrace. They wanted us to pay for a deep clean when in fact it was agreed that we won't as we had to clean the place up ourselves. I even paid and put in a brand new carpet as black mould was everywhere and we were ignored on various occasions. Update: it is now Monday 23rd November 2020. Frosts Accounts team were contacted teice by two seperate frost colleagues who were ignored with no update. We have now been left without a penny and had to get a new tenancy elsewhere so am now struggling due to paying a deposit for new place. This is no way to treat customers past and present during a pandemic. Just pay our deposit back please so I can pay our bills!

Worst estate agency I have to deal with -Feltham branch. Their admin process is terrible with a worst manner you can expect from the agent. I suggest you to invoice first if you'd like to get paid. If you'd like to call, admitting your admin error and apologizing would be better way of approaching rather than saying you were going through the list of bad debt! Certainly not the agency I'll use next time.

Extremely bad experience. Made us homeless due to their incompetency in communication and property management.

Extremely dissatisfied totally unprofessional why go there when there are so many good capable estate agents.

My ex partner and I were i interested in a property to rent. HOME FARM CLOSE. We looked round it on Saturday. We loved it. As im starting my own Law Firm my partner and I agreed it was sensible for him to get it alone. I need time alone to get my business up and running. On Saturday my partner dropped off his ID and completed application form and was told to come back on Monday with his bank details. He was told there were two further applications. My partner then received a call from Amy at Bennett & Kaye to ask who would be living there. He advised him and possibly myself. She said we therefore needed to pay two admin fees as two credit cheques were required. I do credit checks for my business. It costs £3!!!! We were asked to pay £175!!!!! This practice has to stop. I am going to report you to the Financial Ombudsman. On Monday my partner arrived at the office at 4.30pm to be advised there were now two applicants and it was up to the landlord to choose. My partner has the deposit and rent waiting and can move in ASAP. SHE TOLD HIM SHE WOULD RING THE LANDLORD BUT WAS UNABLE TO CONTACT HIM OR HER. My partner was told to ring this morning. He was told sorry. THE LANDLORD WANTED A COUPLE NOT A SINGLE MAN!!!!! AVOID THIS ESTATE AGENT! My partner is employed full time. My partner is an afluent indian man. A self made entrepreneur. YOUR LOSS!!!!

Made an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.