Terrible agency, avoid at all costs, complete waste of time. We've rented a quite expensive flat through them: - They took a part of our deposit as rent arears and refused to provide any calculations, despite the fact that all rent payments were made on time. Raised the dispute with TDS now. - The hole in the wall after new gaz boiler installation - agents did not bother checking after their contractors did the job. And they did not even bother to say sorry after I discovered this and forced them to have it fixed using Gas Safe Register. Do not risk your and your family lives renting through Frost. - They did not bother to keep us in the loop on why our rental agreement is not getting signed by the landlord - they started doing smth only after I sent them URGENT emails requesting reservation deposit to be paid back if they do not want to proceed. - No maintenance, they just ignored all our requests (shower head is broken, other shower valve did not work, broken ventilation in the bathroom, broken shower door, wardrobe door laminates detaching, toilet flush button that is always stuck and need to be carefully pulled from the wall to stop water, window seals leaking cold air) - Disgusting state of carpets on check in, they had to order cleaners after check in and we had to wait for them to do their job.

This company should be ashamed of themselves. Their work ethic’s are questionable and forget data protection. It’s a joke . Im devastated at their behaviour towards me .

I was really disappointed in the Lettings agent, she said she would speak to the landlord about our offer and some questions we had. Unfortunately she never called or emailed back. We called a few times over two days but she never took our call or returned it. I found this really unprofessional on her part.

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.

If you see a house listed with their Slough branch, set aside a few quid to slip into Lee Henry's pocket, otherwise you have no chance of getting a property with them. Absolute Sc*mbag

Really dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.

I would never use frost ever again They ignore there tenants and just want money very unprofessional and just lie and don’t care at all about anything but making money I’ve had major damp in a property of theres for over a year and is getting worse and all laura Woodward does is ignore even environmental health are being ignored by frost John frost you must be so proud of your incapable staff

(Ashford) - Avoid at all costs.. They have absolutely no clue what to do about anything in the property and had left us strapped for cash at this horrible time for many. It had been a month since we left the property and still no deposit back and lots of messing us around. The landlord was a priority over us tenants at Frost which is a disgrace. They wanted us to pay for a deep clean when in fact it was agreed that we won't as we had to clean the place up ourselves. I even paid and put in a brand new carpet as black mould was everywhere and we were ignored on various occasions. Update: it is now Monday 23rd November 2020. Frosts Accounts team were contacted teice by two seperate frost colleagues who were ignored with no update. We have now been left without a penny and had to get a new tenancy elsewhere so am now struggling due to paying a deposit for new place. This is no way to treat customers past and present during a pandemic. Just pay our deposit back please so I can pay our bills!