3 stars They sell the dream when you 1st invite them around, about how they have sold loads in the area, come with a package on what they have sold and for how much, and explain the process.. typical estate agent stuff to try get you to go with them. Next are the photos, painless. We were happy with most of these and any we weren't they changed no hassle. The problems come next, we asked them to do the viewing, thinking professionals would help sell faster then 2 newbies. But I dont think we can call them professionals at selling, we have a dog camera so when people were booked in we would watch to get a feel of the buyers. But what we saw were rubbish estate agents, not pointing out any of the good points of the house or telling the buyers about the local area or anything that might help sell the house. They just followed the buyers, said they didn't know anything about the house and if the buyers noticed any faults agree with them, there was no sell any of the good points. I just don't see how you pay so much for so little, we have been around a lot of houses with estate agents and they try sell the house to you, but Manning just didn't, don't know if it's a lack of training or lack of motivation but I think something needs looking at here. Also at no point were we asked about anything to do with the house (boilers, neighbours, why we were selling etc. Questions buyers ask). So when the buyers came and asked, the estate agent looked clueless. We ended up leaving a printed of leaflet with all the normal questions so the buyers would know soemthing. But once a buyer does come along and buy your house this is were manning stainton or should I say their lady in shining armour Lesley Alexander comes in and she is what has saved this review from a 1 star to 3. Lesley stays in touch, every week she rings and let's you know the score not just on selling but us buying. She like a chain queen, any problems she's on it, kicking slow solicitors butt's into action. We got the feeling Lesley is well experienced, good round knowledge of the whole process and great communication skill, everything you want in this stressful situation. **update 2 months have past since Manning commented on this to say they would be in contact about the poor service yet no one has rang or even emailed. Clearly here to collect your money and forget about you. Dropped to a 2 star from 3.NegativeResponsiveness, Quality, Professionalism, Value