That is terrible to hear Mr Powell. That is certainly not our usual level of service if this is indeed the case. I have conducted a preliminary search in your name but cannot locate a record. If you would send the details to gainsborough@lovelle-property.co.uk for the attention of Ms S Jarvis to Branch Partner, we will investigate. What you describe makes no sense, we make every effort to keep every interested party informed and certainly have no intention of causing upset like this. We look forward to hearing from you and being given the opportunity to investigate.