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Aspire

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Aspire

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

I've been using Aspire for a number of years to help rent my flat in Fulham and they are very professional agents and have a super team of people. Many thanks to Jack Card for all his efforts over the last month in ensuring a smooth transition to our next tenancy.

review by EMER MULHOLLAND

Reply from agent

Many thanks Emer for your kind words. Great to hear!

4.00 /5

review by Tom Hampton

4.00 /5

28.07.2019

review by Mike Boon 28.07.2019

4.00 /5

review by Danny McGrath

3.00 /5

review by Heinz Schilling

Reply from agent

Dear Mr. Schilling. Thank you for your review. It's much appreciated. Are you able to ellaborate a little as to why the review was only 3 stars? We are incredibly proud of our 4.8 star rating from genuine client feedback, so if there is something we could improve on in the future, we would love to know. Many thanks in advance!

3.00 /5

review by Heinz “Slim Shady” Schilling

Reply from agent

2.00 /5

I recently had a disappointing experience with this agency while attempting to purchase a property. I viewed a property prior to it being marketed and made an offer shortly after, which was verbally accepted. Following the agent’s advice, I promptly contacted my mortgage advisor and solicitor and provided the requested documentation, including a mortgage in principle. However, communication became limited during the process, and I was not informed that other offers were being actively considered. I later found out that the property had been offered to another buyer without being given the opportunity to revise my offer. I understand that agents have a duty to continue marketing a property until a proceedable offer is confirmed, and that vendors ultimately choose the buyer. However, clearer and more timely communication would have made a significant difference and allowed me to respond appropriately. This was particularly disappointing as my previous interactions with the agency had been positive. I hope this feedback helps improve communication with future buyers

review by Rimaz Elghali

Reply from agent

The property was shown to you just prior to going live on the market, and it was clearly communicated that all interested parties would be invited to submit their best and final offers. Your initial offer was received a week later and below the asking price, and you were given the opportunity to submit a revised offer alongside other buyers. As stated in our confirmation email, a digital proof of funding and a mortgage in principle were required—not a mortgage illustration. This was not received until 10 days after your initial offer, which affected the vendor’s ability to assess proceedability. At that stage, it was also apparent that your personal circumstances, including a newly signed fixed-term rental agreement, limited your flexibility to proceed. All offers and proofs of funding were fully reviewed by the vendor and the property was only withdrawn once the vendor confirmed an acceptable, proceedable buyer and the memorandum of sale issued. We understand this outcome was disappointing, but it reflected the vendor’s choice and the comparative strength of offers, rather than any shortfall in our service. We appreciate your feedback and will continue to review how we keep buyers informed during competitive situations. Thank you for sharing your feedback.

1.00 /5

Really terrible experience with a female agent today. She was aggressive on the phone and demanded to know my mortgage in principle. I told her several times that I was at work and she continued to talk over me. My mortgage approval amount was actually greater than the property I enquired about but as the conversation was so unamicable, I decided against this estate agency. Big pity and I hope they can learn to be kinder when dealing with potential customers.

review by Carmel Lyons

Reply from agent

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@Connellsgroup.co.uk as we take all comments seriously. Kind regards, Chanelle, Customer Feedback and Support Team.

1.00 /5

Rented a while back Seraph and had a poor experience. There was miscommunication over parking from the start, followed by bathroom and leak issues from January through to June that required repeated chasing and repair attempts. The situation was very stressful to live with, and the only compensation offered was £30 for poor communication. I would not rent through them again.

review by Robert Wealthall

Reply from agent

Thank you for bringing this to our attention. We take all feedback seriously, but after checking our records, we cannot find any evidence that we manage your property. It is possible there may be a mix-up with the managing agent. We would love to help you get this sorted, if you could please reach out to us at info@seraph.pm with your property details, we would be happy to look into this further and help you identify the correct managing agent for your building.