"Overall, a positive..."

I enquired about a flat that I was interested in renting through email. I got a prompt response from the letting agent and booked us almost immediately for viewing of the flat. Rebecca, the agent, was very professional and met us at the property to view on time. She was so friendly and I felt at ease immediately. She answered our questions and addressed our concerns about the property. Overall, the experience was positive and the process of renting the flat was really smooth and straightforward.