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Northwood - Forest Hill

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Northwood - Forest Hill

A selection of reviews/testimonials by highest rating
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1.00 /5

Absolutely terrible. They bullied my tenant (she was in tears after one phone call from their agent), email after email goes unanswered and you are really left wondering what on earth they do to deserve payment. They didn't even tell me that the tenant's contract had expired. They paid a contractor to undertake works on the property and then did pretty much nothing to hold the contractor accountable for the works. I'm now in dispute to get my money back since the contractor has not carried out the works that Daisy Lets paid them and am getting next to no support from this unprofessional bunch.NegativeResponsiveness, Quality, Professionalism, Value

review by Stephen Carr

Reply from agent

Hello Stephen, I am sorry you are unhappy with our service. We never bullied your tenants. Our contractors did let us down, and we have recouped nearly all of the money for you. The final payment should be with you next week. The works in question are outside the remit of normal property management and any work we did was done in good faith and commission free.

Contact details

Sales Phone:

02082999035

Opening hours

Monday-Friday: 09:00 - 18:00 Saturday: 10:00 - 14:00

Address

5 London Road, Forest Hill, SE23 3TW, UK

About

Website:

https://www.northwooduk.com/forest-hill-estate-agents/

Northwood Forest Hill is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE23 every year since 2022, including Gold for all of London in 2023 and Silver in 2024. As part of the Northwood Group (winner of the best agency in the country for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations. Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management. We are also very active with property sales, helping our clients achieve a smooth sale at the best price.

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