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Northwood - Forest Hill

A selection of reviews/testimonials by highest rating
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1.00 /5

I definitely would not recommend Daisy Lets to anyone. Nella was very good at communicating before I moved into my flat with my partner. However, ever since we moved in, the communication with Collette has been shocking. We moved in on the 14th August and there were multiple issues. We even had to get a second key cut ourselves. We keep emailing to chase about getting problems sorted (broken bed, missing bike shed key, broken blinds etc). These issues have been outstanding ever since we moved in and we have no idea when they'll be resolved. I think we'll have to resort to visiting Daisy Lets in-person. We've also had a major issue with the parking - free allocated parking was advertised with the flat but due to previous tenants losing the permits and a new permit not being ordered for us, we ended up with a parking ticket.

Reply from agent

I am sorry for the problems you have experienced. Unfortunately the previous tenants lost the parking permit. A new one has been ordered, but these things can take time. As to repairs, we have to follow instructions from the landlord. All lettings agents must follow instruction from the landlord. In this case the landlord demands to use his own contractors and suppliers. The landlord was informed of all issues as soon as we were aware. We cannot override this. If the landlord had allowed us to use our team, then the bed and blinds could have been replaced within a day. I am sorry for the problems you have had, but we are restricted by legislation as to how much we can do.

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Address

5 London Road, Forest Hill, SE23 3TW, UK

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Forest Hill Office

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