Let’s clear the fog with some facts: We paid the rent exactly where the executors directed us to — not the “wrong” account. When probate completed, we followed new instructions and paid the next rent to your account as instructed. Asking us to immediately refund payments that were correctly made to the solicitors is not reasonable, but we helped nonetheless and liaised with the executors on your behalf, got the rent you were entitled to back, and forwarded on the rent to you once it was returned. Normally we ask for some notice when a landlord takes over the management of a property: this allows us to prepare a proper handover, but in your case, we were more than pleased to end our agency with immediate effect. When you took over the management the tenant paid us part of the rent once, in error: there was no tenant “confronting” us or us telling you the tenant hadn’t paid. Normally we return the rent to the tenant, so that they will pay the rent to you going forward, but because you needed the rent we passed the rent on to you— as a courtesy. Gas safety certificates are usually carried out and renewed close to their expiry dates, and not weeks or months in advance. There was just under one month left on the gas safety certificate when you took over the management, and there was over two months left on the electrical safety certificate.